Complaints and Suggestions

Al Safa International University is committed to a culture of transparency and continuous improvement, and welcomes all complaints and suggestions that help improve its educational and administrative services.

How Your Submission Is Handled

The complaint and suggestion process

1 — Receipt

The submission is logged and given an internal reference number.

2 — Routing

It is referred to the responsible office for review.

3 — Handling

The necessary action is taken in accordance with university regulations.

4 — Response

The person who submitted it is informed of the outcome by the contact method they chose.

The Form

Submit your complaint or suggestion

Fields marked * are required.

Setup step required to enable secure submissionThe form design is complete. A matching form is created in the Fluent Forms plugin already installed on the site to provide: input validation and clear error messages, spam and bot protection (honeypot or Turnstile/reCAPTCHA), a CSRF token, rate limiting, and restriction of permitted file types. Its ID is then placed here and connected to the university’s email address, info@siu.edu.ly.

Assurances

Confidentiality of submissions

Never displayed publicly

Complaints and the details of those who submit them are never published on the site.

Restricted access

Submissions are available only to the responsible office, under defined permissions.

Data retention

Data is retained only for as long as is needed to handle the submission.

Other Channels

Is your request of a different kind?

For general enquiries or to reach a specific office, use the dedicated channels.

General contact form Offices & Departments Quality Office